Shipping
Due to Covid 19 shipping may take a bit longer than usual, thank you for your understanding. If you need your item urgently, please e-mail us at sales@hjwhaleyjewelry.com we will let you know what is achievable.
Your piece will arrive to you within 5-7 days of placing your order for US shipments and 7-14 days for international purchases. If you need an item to be delivered to you faster than this, please e-mail us at sales@hjwhaleyjewelry.com and we will try our best to accommodate you.
Shipping cost within US: $20
Shipping cost outside USA/ International: $35
Please note that shipping costs do not include customs duties or taxes. These will only be applicable when shipping to certain regions and will be applied when shipping. Please check with your local customs office to find out if you are liable to pay duties and taxes in your region and how much these will be.
We use UPS as our shipping partner. We will always insure and track your purchase. Your tracking details will be e-mailed to you once we have processed your order.
Returns
Returns and Exchanges
If you are not entirely satisfied with your purchase, you can return your item to us within 14 days of receiving it for an exchange or credit note. We do not offer refunds for returned items unless faulty. If you are planning to make a return, please email us at sales@hjwhaleyjewelry.com so that we can expect your return.
If your item is a gift and you would like an extended return period, please contact us at sales@hjwhaleyjewelry.com
All pieces will arrive with a security tag attached. No returns will be accepted if this tag is removed. Please also ensure the piece is unworn, in the condition it arrived in and in its original packaging.
We recommend that you use a secure and trackable courier and insure the returned item as we will not be liable for any loss or damage during shipment.